Operations & Supply Chain Manager

About this role

We're looking for an Operations & Supply Chain Manager to own the day-to-day operational backbone of a fast-growing better-for-you snack brand. You will work across order management, supply chain, procurement, production planning, logistics, inventory, forecasting, vendor management, financial analysis, and operational systems. This is a hands-on individual contributor role. We are not looking for someone who follows existing processes. We want someone who constantly asks how things can be made better, faster, more accurate, or more efficient — and then takes the initiative to make it happen. AI proficiency is a hard requirement for this role. We use AI every day and expect this person to do the same. If you are highly organized, analytically sharp, financially literate, tech-savvy, and proactive by nature, this role is a strong fit. Why You'll Want to Join You will be paid in USD (bi-monthly: every 15th and 30th) Paid Time Off in accordance with company policy Observance of Holidays per company guidelines 100% remote setup so you can work wherever you're most productive This role requires availability Monday through Friday, 9 AM to 6 PM US Eastern Time Own the full operational function of a growing CPG brand with real retail traction across major distributors and retail chains High-ownership, high-variety role where your operational decisions directly impact profitability and growth What You'll Work On Order Management and Fulfillment Own the complete order lifecycle from receipt of a customer purchase order through shipment, delivery, invoicing, and issue resolution Process and manage customer POs accurately and on time Coordinate inventory allocation and fulfillment across customers and distributors Work directly with distributors, retailers, warehouses, manufacturers, and logistics providers to ensure orders are fulfilled correctly Manage EDI orders and related operational requirements Proactively identify and resolve shortages, shipment discrepancies, deductions, late deliveries, and other order issues Logistics and Shipping Coordinate parcel, LTL, and FTL shipments Obtain and evaluate freight quotes and identify cost-effective shipping options Prepare and manage BOLs, shipping documentation, routing requirements, appointments, and retailer and distributor delivery requirements Track shipments through delivery and proactively address delays or exceptions Continuously identify opportunities to reduce freight costs and improve logistics efficiency Inventory and Production Planning Manage inventory across finished goods, ingredients, raw materials, and packaging Maintain appropriate inventory levels and reorder points to minimize both stockouts and excess inventory Develop and maintain inventory and demand forecasts Coordinate production runs with manufacturers based on forecasts, open POs, inventory levels, lead times, and anticipated demand Monitor production schedules and proactively address potential delays or shortages Procurement and Vendor Management Procure ingredients, packaging, and other materials required for production Issue and manage purchase orders to suppliers Negotiate pricing, payment terms, MOQs, lead times, and other commercial terms Develop strong relationships with suppliers, manufacturers, freight providers, warehouses, and other outside vendors Hold vendors accountable for commitments, timelines, pricing, and service levels Continuously identify opportunities to reduce costs and improve vendor performance Forecasting, Data, and Financial Analysis Build and maintain sales and demand forecasts Forecast inventory, ingredients, packaging, production requirements, and cash needs Analyze COGS, landed costs, gross margins, freight costs, promotional costs, distributor margins, and retailer margins Build and maintain pricing and margin models Analyze operational data to identify trends, risks, inefficiencies, and opportunities Create reporting that gives management clear visibility into the health of the bus

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